Communication
Why Is My A2P Registration Stuck on Pending?
Understand A2P registration timelines and what to do when approval is taking longer than expected in Local Business Pro.
Quick Answer: A2P registration typically takes 1-7 business days. If it's been longer, the carrier review queue may be backed up. You can click 'Check Status' to refresh, but additional action isn't usually needed. Contact support if it exceeds 10 business days.
What You'll Learn
This guide explains A2P registration timelines and what to do if your registration seems to be taking too long.
Normal A2P Timeline
| Stage | Typical Duration |
|---|---|
| Brand registration review | 1-3 business days |
| Campaign registration review | 1-4 business days |
| Total process | 2-7 business days |
| During busy periods | Up to 10 business days |
Why It Might Take Longer
- High volume periods: Carrier review queues can back up
- Additional verification needed: Your submission may require manual review
- Information inconsistencies: Minor issues that need carrier investigation
- Carrier system delays: Technical issues on the carrier side
What You Can Do
- Check status: Click 'Check Status' on the SMS Setup page to query for updates
- Review timeline: Look at the progress timeline to see which stage you're in
- Wait patiently: Most registrations complete within 7 business days
- Contact support: If it's been more than 10 business days, reach out
Understanding the Timeline View
The SMS Setup page shows a timeline of your registration progress:
- Completed steps: Show with dates and green checkmarks
- Current step: Shows as in progress
- Pending steps: Show as gray/upcoming
Frequently Asked Questions
Q: Can I do anything to speed up the review?
A: No, the review is handled by mobile carriers and must follow their process.
Q: Should I resubmit if it's taking long?
A: No, resubmitting starts the process over and wastes resubmission attempts.
Q: Does 'Check Status' actually do anything?
A: Yes, it queries the carrier system for the latest status, but updates only appear when there's a change.