AI Voice Receptionist

AI Responses Different in Test vs Production? Configuration Sync

Fix differences between test and live AI behavior. Ensure configuration is saved and synced in Local Business Pro.

intermediate 5 min read test production sync configuration
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Quick Answer: If your AI behaves differently in testing vs real calls, check that you've saved all configuration changes. Unsaved changes appear in testing but don't affect live calls until saved. Look for the 'You have unsaved changes' banner.

What You'll Learn

This guide explains why AI responses might differ between testing and production and how to ensure consistency.

Common Causes of Differences

  • Unsaved changes: Test mode may show changes you haven't saved yet
  • Caching: Rare cases where configuration hasn't fully propagated
  • Different scenarios: Live calls may hit edge cases you didn't test
  • Phone vs chat: Voice interactions may flow differently than text

Step-by-Step Verification

  1. Check all configuration pages for 'Unsaved changes' warnings
  2. Save any pending changes
  3. Wait 30 seconds for changes to propagate
  4. Test again using the same scenario
  5. If still different, review AI Conversations for the specific call

Configuration Pages to Check

  • AI Logic > Receptionist: Personality, scripts, FAQs, rules
  • AI Logic > Offerings: Service names, pricing, descriptions
  • AI Logic > Business Details: Hours, address, contact info

Understanding Test vs Live Behavior

Testing: Uses your current configuration including any unsaved changes you're previewing.

Live calls: Uses only saved configuration. Changes don't affect live calls until you click Save.

Reviewing Live Call Behavior

To understand what happened on a live call:

  1. Go to AI Conversations
  2. Find the specific call
  3. Review the transcript to see exactly what was said
  4. Compare to your test interaction
  5. Identify where behavior differs

Frequently Asked Questions

Q: How long after saving do changes take effect?
A: Changes typically take effect within 30 seconds of saving.

Q: Why does my AI say different things each time?
A: AI varies phrasing naturally to sound human. The meaning should be consistent even if exact words differ.

Q: Can I revert to previous configuration?
A: There's no automatic revert. Note your changes before making them if you want the ability to undo.

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