AI Voice Receptionist

How to Review AI Conversation Quality Daily

Establish a daily review routine to monitor AI performance and catch issues early in Local Business Pro.

beginner 5 min read quality review daily monitoring
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Quick Answer: Each morning, filter AI Conversations by yesterday's date and 'Support Required'. Review these problem conversations first, then spot-check random calls to ensure overall quality.

Why Daily Reviews Matter

Regular reviews help you catch AI mistakes before they become patterns, identify training opportunities, and ensure customers are getting good service.

Daily Review Workflow

  1. Navigate to Conversations > List
  2. Set date range to yesterday
  3. Filter by Support Required first
  4. Review each flagged conversation
  5. Follow up with customers who needed help
  6. Clear the filter and browse 5-10 random conversations
  7. Note any patterns or issues
  8. Update AI configuration if needed

What to Look For

  • Did the AI understand the customer's request?
  • Was pricing quoted correctly?
  • Were appointments scheduled properly?
  • Did the AI handle objections well?
  • Was the tone appropriate for your brand?

Frequently Asked Questions

Q: How long should daily reviews take?
A: 10-15 minutes for most businesses. More if you have high call volume.

Q: What if I find a recurring issue?
A: Update your AI's FAQs, rules, or offerings to address it. Then monitor for improvement.