Jobs & Scheduling

Calendar Events Disappearing? Check Sync Settings

Troubleshoot missing calendar events in Local Business Pro by checking sync and filter settings.

beginner 4 min read disappearing events calendar sync
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Quick Answer: If events are disappearing, check your team member filter (you may be viewing only one person's calendar), verify Google Calendar sync is working, and ensure events weren't deleted from a synced calendar.

The Problem

Appointments you created are no longer visible on the calendar. They seem to have vanished.

Step-by-Step Troubleshooting

  1. Check the team member filter - select 'All' to see everyone's appointments
  2. Check the date range - you may be viewing a different day/week
  3. Verify Google Calendar sync is connected and working
  4. Check if the event was deleted in Google Calendar (syncs back)
  5. Search for the customer name in the system
  6. Check completed jobs - the appointment may have been marked complete

Common Causes

  • Filter applied: Team member filter hiding the event
  • Deleted in Google: Event deleted from synced Google Calendar
  • Wrong date: Viewing a different day than expected
  • Marked complete: Job completed and event archived

Frequently Asked Questions

Q: If I delete in Google Calendar, does it delete in Local Business Pro?
A: If sync is enabled, yes - deletions sync both ways. Be careful when deleting from either platform.

Q: How do I prevent accidental deletions?
A: Consider limiting who has permission to delete appointments.