Jobs & Scheduling

Appointments Showing Wrong Time? Timezone Troubleshooting

Fix appointment time display issues in Local Business Pro by checking timezone settings.

beginner 4 min read timezone wrong-time appointments troubleshooting
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Quick Answer: Wrong appointment times usually mean your timezone setting is incorrect. Check AI Logic > Business Details > Service Area and verify the correct timezone is selected.

The Problem

Appointments show the wrong time - off by 1-3 hours typically. A 2 PM appointment shows as 11 AM, or similar time differences.

Step-by-Step Fix

  1. Navigate to AI Logic > Business Details
  2. Find the Service Area section
  3. Check the Timezone dropdown
  4. Select your correct timezone
  5. Click Save Changes
  6. Refresh the Calendar page
  7. Verify appointments now show correct times

Common Causes

  • Default timezone: Account created with wrong default
  • DST change: System didn't adjust for Daylight Saving Time
  • Browser timezone: Your browser is in a different timezone
  • Google Calendar mismatch: Google Calendar set to different timezone

Frequently Asked Questions

Q: Will fixing the timezone change existing appointments?
A: Existing appointments may shift when the timezone is corrected. Review and adjust as needed.

Q: My Google Calendar shows different times. Why?
A: Check that Google Calendar is set to the same timezone as Local Business Pro.