Getting Started
How to Track Appointment Booking Conversion Rates
Calculate and track your AI receptionist's appointment booking conversion rate using Local Business Pro dashboard metrics.
Quick Answer: Divide Appointments Booked by Total Conversations to get your conversion rate. A higher rate means your AI is effectively converting callers into appointments.
Calculating Conversion Rate
Formula: (Appointments Booked ÷ Total Conversations) × 100 = Conversion Rate %
Example: 45 appointments ÷ 150 conversations × 100 = 30% conversion rate
How to Track
- Navigate to Conversations > Dashboard
- Note the Total Conversations count
- Note the Appointments Booked count
- Calculate: Appointments ÷ Conversations × 100
- Record weekly to track trends
- Create a custom chart to visualize over time
Improving Conversion Rates
- Review conversations that didn't result in bookings
- Add compelling service descriptions to Offerings
- Improve objection handling in Receptionist settings
- Ensure pricing information is clear and accurate
- Make booking process as smooth as possible
Frequently Asked Questions
Q: What's a good conversion rate?
A: Industry varies, but 20-40% is typical for well-optimized AI receptionists. New implementations often start at 10-15%.
Q: Should I count spam calls in my calculation?
A: Filter out spam calls for accurate conversion tracking. Use the conversation filters to exclude spam.