Getting Started

How to Set Up 24/7 Emergency Availability Correctly

Configure your Local Business Pro account for around-the-clock emergency service availability with proper AI handling.

intermediate 6 min read emergency 24-7 availability after-hours
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Quick Answer: Set all days to 'Open 24 Hours' in Business Details, configure after-hours AI behavior in Receptionist settings, and set up emergency forwarding groups in Phone Setup.

What You'll Configure

24/7 availability requires setup in three areas: business hours, AI behavior, and call forwarding. This ensures customers get help anytime and emergencies reach the right person.

Step 1: Set Business Hours

  1. Navigate to AI Logic > Business Details
  2. Scroll to Business Hours
  3. Set every day to Open 24 Hours
  4. Click Save Changes

Step 2: Configure AI for Emergencies

  1. Navigate to AI Logic > Receptionist
  2. Add a Rule: 'Always ask if this is an emergency'
  3. Add FAQ: 'Do you offer emergency service?' with your answer
  4. Add Business Info: Emergency service areas, rates, response time
  5. Click Save Changes

Step 3: Set Up Emergency Forwarding

  1. Navigate to Connect > Phone
  2. Create a Forwarding Group named 'Emergency On-Call'
  3. Add phone numbers for emergency staff
  4. Your AI can now transfer urgent calls to this group

Frequently Asked Questions

Q: Can I charge different rates for after-hours emergencies?
A: Add after-hours pricing in your Offerings or AI FAQs so customers know before booking.

Q: How does my AI identify emergencies?
A: Train it with rules like 'No heat in winter is an emergency' or 'Flooding is an emergency'. The AI will ask clarifying questions.