Estimates & Invoices

How to Void or Cancel an Invoice

Void or cancel invoices in Local Business Pro to reverse billing errors. Learn the difference between void and cancel for accurate records.

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Quick Answer: Open the invoice, access the actions menu, and select Void or Cancel. Voided invoices remain in your records for audit purposes but show as void to customers.

When to Void vs Cancel

  • Void - Use when an invoice was sent but needs to be reversed (keeps record, marks as void)
  • Cancel - Use when you no longer need the invoice at all
  • Voiding is preferred for accounting accuracy and audit trails

Step-by-Step Process

  1. Navigate to Operations > Invoices
  2. Find the invoice you need to void or cancel
  3. Click View to open the invoice detail
  4. Click the actions menu (three dots or More Actions)
  5. Select Void Invoice or Cancel Invoice
  6. Confirm your action
  7. The invoice status updates to Void or Cancelled
  8. Consider notifying the customer if they've already received the invoice

Frequently Asked Questions

Q: Can I undo a void?
A: Voided invoices cannot be reinstated. If needed, create a new invoice with the same information.

Q: What happens if the customer already paid?
A: If payment was received, you'll need to issue a refund. Then you can void the invoice.