Customers & CRM

How to View and Use Video Testimonials

View and use video testimonials from customers in Local Business Pro. Leverage authentic video content for marketing and trust-building.

beginner 4 min read reviews video testimonials marketing
Book a demo Calculate missed-call revenue

Quick Answer: Find reviews with the "Watch Video Testimonial" button in your Reviews list. Click to view the video, then request permission from the customer to use it in your marketing.

Finding Video Testimonials

  1. Navigate to Account > Reviews
  2. Scroll through your reviews list
  3. Look for reviews with a Watch Video Testimonial button
  4. Click the button to open the video player
  5. Watch the testimonial in the modal
  6. Close when finished

Using Video Testimonials

  • Always get permission - Contact the customer before using publicly
  • Website testimonials page - Embed on your site
  • Social media - Share on Facebook, Instagram, YouTube
  • Sales presentations - Include in proposals
  • Ads - Use in advertising campaigns (with permission)

Frequently Asked Questions

Q: Can I download video testimonials?
A: Download options depend on your plan. Contact the customer directly for the best quality video file.

Q: How do I enable video testimonials in the review flow?
A: Configure the Review Experience Builder to include the video recording option during the review process.