Customers & CRM

Customer Reviews Not Appearing - How to Fix

Fix missing customer reviews in Local Business Pro. Troubleshoot incomplete submissions, redirects, and sync issues.

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Quick Answer: Reviews appear after customers complete the submission process. Check if the customer finished the review flow, verify your review URL is working, and allow a few minutes for sync.

Common Causes

  • Incomplete submission - Customer started but didn't finish the review
  • Redirect happened - Customer was redirected to Google/Yelp based on branching logic
  • Sync delay - Review still processing
  • Wrong URL - Customer used an old or incorrect review link

Step-by-Step Fix

  1. Navigate to Account > Reviews
  2. Scroll down to the reviews list
  3. Check if any new reviews are at the top (newest first)
  4. If expecting a specific review, wait 5-10 minutes and refresh
  5. Test your review URL by clicking it yourself
  6. Check your review experience branching - high ratings may redirect to Google
  7. Ask the customer if they completed the full review process

Frequently Asked Questions

Q: Do redirected reviews show in my list?
A: When customers are redirected to Google or Yelp, their review appears on those platforms, not in Local Business Pro. The initial rating before redirect may be captured.

Q: How long does it take for reviews to appear?
A: Reviews typically appear within minutes. If it's been over an hour, the customer may not have completed the submission.