Customers & CRM

Best Practices for Increasing Review Response Rates

Get more customer reviews in Local Business Pro. Learn timing, messaging, and follow-up strategies to boost review response rates.

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Quick Answer: Ask for reviews at the right time (immediately after positive interactions), make it easy (share the link or QR code), and follow up with customers who haven't responded.

Timing Is Everything

  • Best time: Within 24 hours of completing service
  • Sweet spot: When the customer expresses satisfaction
  • Avoid: Asking during a problem or complaint

Ways to Ask for Reviews

  1. Send a thank-you text with the review link after service
  2. Include the review link in follow-up emails
  3. Hand out business cards with QR codes
  4. Display the QR code on service vehicles
  5. Mention it verbally when wrapping up a job
  6. Add the link to invoices and receipts

Follow-Up Strategy

  • Send a reminder 3-5 days after the first request
  • Keep follow-ups friendly and appreciative
  • Don't ask more than 2-3 times total
  • Stop asking once they've left a review

Frequently Asked Questions

Q: What's a good review response rate?
A: 10-20% of customers asked is typical. Excellent experiences and persistent (but polite) follow-up can push this higher.

Q: Can I offer incentives for reviews?
A: Be careful with incentives as they may violate platform terms (especially Google). Focus on making it easy and asking at the right time instead.