Communication

How to Star and Manage Favorite Contacts in Inbox

Star important contacts in Local Business Pro inbox for quick access. Manage VIP customers and prioritize follow-ups with stars.

beginner 3 min read inbox star favorites vip
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Quick Answer: Hover over any contact in the inbox list and click the star icon to mark them as a favorite. Use the Starred filter to quickly view all your important contacts.

Why Use Stars

  • Quick access to VIP customers
  • Mark contacts awaiting follow-up
  • Identify key accounts at a glance
  • Organize priority contacts

Starring a Contact

  1. Navigate to Conversations > Inbox
  2. Find the contact in the list
  3. Hover over their name
  4. Click the star icon that appears
  5. The star fills in to indicate they're starred
  6. Click again to unstar

Viewing Starred Contacts

  1. Click the filter dropdown in the inbox
  2. Select Starred
  3. Only your starred contacts appear
  4. Select All to return to the full list

Frequently Asked Questions

Q: Can other team members see my starred contacts?
A: Stars may be personal to your account or shared with the team depending on your settings. Check with your account owner for your specific configuration.

Q: Is there a limit to how many contacts I can star?
A: No, you can star as many contacts as you'd like.