Communication

Step-by-Step: Replying to Customers from the Inbox

Reply to customer messages directly from Local Business Pro inbox. Send SMS, email, or in-app messages without leaving the platform.

beginner 4 min read inbox reply messaging sms
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Quick Answer: Select a contact in the inbox, type your message in the composer at the bottom, choose your delivery channel (SMS/email), and click send.

What You'll Learn

Replying from the inbox lets you communicate with customers without leaving Local Business Pro. You can respond via the same channel they used or choose a different method.

Sending a Reply

  1. Navigate to Conversations > Inbox
  2. Click on the contact you want to message
  3. Their conversation history loads in the middle panel
  4. Review the conversation to understand context
  5. Click in the message composer at the bottom
  6. Type your reply
  7. Select the delivery channel (SMS or email)
  8. Click the send button or press Enter
  9. Your message appears in the conversation timeline

Choosing the Right Channel

  • SMS - Best for quick, time-sensitive messages
  • Email - Better for longer, detailed communications
  • Match their channel - Reply the same way they contacted you

Frequently Asked Questions

Q: Can I include attachments?
A: Email supports attachments. SMS has limitations on what can be sent.

Q: Is there a character limit for SMS?
A: SMS messages over 160 characters are split into multiple segments but appear as one message to the recipient.