Communication

How to Search and Find Conversations in the Inbox

Use search and filters in Local Business Pro inbox to find customer conversations quickly. Search by name, phone, or email.

beginner 3 min read inbox search find filter
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Quick Answer: Use the search box at the top of the contact list to search by name, phone number, or email. Use filters to narrow down by starred contacts or unread messages.

Search Options

  • Name search - Type the customer's first or last name
  • Phone number - Search by full or partial phone number
  • Email address - Search by email

Using Search Effectively

  1. Navigate to Conversations > Inbox
  2. Click in the search box at the top of the contact list
  3. Type your search term (name, phone, or email)
  4. Results filter as you type
  5. Click on the matching contact to view their conversation
  6. Clear the search box to return to the full contact list

Filter Options

  • Starred - Show only contacts you've starred as favorites
  • Unread - Show only conversations with unread messages
  • All - Show all contacts (default)

Frequently Asked Questions

Q: Can I search message content?
A: Currently, search finds contacts by name, phone, or email. To find specific message content, open the contact and scroll through their conversation.

Q: Why doesn't my search find the contact?
A: Try searching by phone number instead of name, or check if the contact has a different spelling or variation of their name.