Communication

Messages Missing from Inbox - How to Fix

Fix missing messages in Local Business Pro inbox. Clear filters, refresh, and find conversations that seem to have disappeared.

beginner 4 min read inbox messages missing troubleshooting
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Quick Answer: Messages may appear missing due to filters, search criteria, or sync delays. Clear all filters, refresh the page, and scroll through the contact list to find conversations.

Common Causes

  • Active filters - Filter showing only starred or unread conversations
  • Search still active - Previous search limiting displayed contacts
  • Sync delay - Recent messages still processing
  • Different contact - Message may be under a different phone number or email
  • Browser cache - Outdated data being displayed

Step-by-Step Fix

  1. Navigate to Conversations > Inbox
  2. Clear any text in the search box
  3. Reset the filter dropdown to show all conversations
  4. Refresh the page using your browser
  5. Scroll through the contact list - messages sort by most recent
  6. If searching for a specific person, try their phone number instead of name
  7. Check if the contact exists under a different name or number
  8. Clear browser cache if issues persist

Frequently Asked Questions

Q: Why can't I find a conversation from yesterday?
A: The inbox sorts by most recent activity. If you haven't communicated with that contact recently, they may be further down the list. Use search to find them quickly.

Q: Do deleted conversations disappear?
A: Conversations are not typically deleted. If you can't find a contact, they may be under different contact information.