Communication

Step-by-Step: Customizing Your Chat Widget Greeting

Customize the chat widget greeting in Local Business Pro. Create engaging initial messages that encourage website visitors to chat.

beginner 3 min read website-chat greeting customization message
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Quick Answer: Go to Connect > Website Chat > Edit Style, find the Initial Message field, type your custom greeting, and save. Visitors will see your personalized welcome message.

What You'll Learn

A compelling greeting encourages visitors to start a conversation. Customize it to match your brand voice and prompt engagement.

Customizing the Greeting

  1. Navigate to Connect > Website Chat
  2. Click the Edit Style button
  3. Find the Initial Message field
  4. Type your custom greeting (keep under 100 characters)
  5. Preview how it looks in the widget preview
  6. Click Save to apply the change

Effective Greeting Examples

  • "Hi! Looking for a quote? I can help with that."
  • "Welcome! How can I assist you today?"
  • "Questions about our services? I'm here to help!"
  • "Need to schedule an appointment? Let's chat!"

Frequently Asked Questions

Q: What length works best for greetings?
A: Keep greetings under 100 characters for best display. Short, friendly, and action-oriented works best.

Q: Can I change the greeting seasonally?
A: Yes! Update your greeting for holidays, promotions, or seasonal services to stay relevant.