Communication

Website Chat Widget Not Loading - How to Fix

Fix website chat widget issues in Local Business Pro. Resolve embed code, caching, and script conflict problems to show your chat bubble.

beginner 4 min read website-chat widget not-loading troubleshooting
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Quick Answer: Chat widget not loading is usually caused by incorrect embed code placement, conflicts with other scripts, or browser caching. Verify the code is before the closing tag and clear your cache.

Common Causes

  • Wrong code placement - Embed code not in the correct location
  • Script conflicts - Other JavaScript interfering with the widget
  • Browser cache - Old version cached in your browser
  • Ad blockers - Browser extensions blocking the widget
  • Incomplete code - Code not fully copied

Step-by-Step Fix

  1. Navigate to Connect > Website Chat
  2. Click Copy to get a fresh copy of the embed code
  3. Paste the code in your website just before the closing tag
  4. Save and publish your website changes
  5. Clear your browser cache (Ctrl+Shift+Delete)
  6. Disable any ad blockers temporarily
  7. Refresh your website to see the chat widget
  8. Try in an incognito/private browser window

Frequently Asked Questions

Q: The widget works on some pages but not others?
A: Ensure the embed code is included on every page where you want the chat widget. Some website builders require adding it to a site-wide footer or template.

Q: Can I test before publishing?
A: Yes, use your website's preview mode. The widget should appear there if correctly installed.