Billing & Account
What Happens When You Cancel Your Subscription
Understand what happens to your data, phone number, and access when you cancel Local Business Pro. Complete cancellation guide.
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Quick Answer: Access continues until billing period ends. Your phone number releases, data is retained for 30 days, and you can resubscribe to restore your account during that window.
Cancellation Timeline
- Immediately - Cancellation confirmed, scheduled for period end
- Until period ends - Full access to all features
- At period end - Service stops, number releases
- 30 days after - Data permanently deleted
What Happens to Your Data
- Contacts - Export before cancellation; deleted after 30 days
- Phone number - Released back to pool; cannot be recovered
- Conversation history - Retained 30 days then deleted
- Invoices - Remain accessible for accounting purposes
Frequently Asked Questions
Q: Can I keep my phone number?
A: You cannot transfer the number, but you can port it to another provider before cancellation if supported.
Q: Can I reactivate after cancelling?
A: Yes, within 30 days your data can be restored. After 30 days, you start fresh.