Billing & Account

Understanding Your Billing Charges and Line Items

Learn what each charge on your Local Business Pro invoice means. Understand subscription fees, overage charges, and billing details.

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Quick Answer: Your invoice includes your monthly subscription fee, any overage minutes used beyond your plan, and applicable taxes. Click any invoice in Account > Billing to see detailed line items.

Common Invoice Line Items

  • Monthly Subscription - Your plan's base price
  • Overage Minutes - Minutes used beyond plan limit (if any)
  • Prorated Charges - Partial month charges for mid-cycle changes
  • Credits - Any account credits applied
  • Taxes - Applicable sales taxes

Viewing Invoice Details

  1. Navigate to Account > Billing
  2. Find the invoice in the Invoices table
  3. Click to open invoice details
  4. Review each line item and amount
  5. Check the billing period dates

Frequently Asked Questions

Q: Why is my bill higher than expected?
A: Usually due to overage minutes. Check your Minutes Used chart to see usage patterns.

Q: What's a prorated charge?
A: When you upgrade mid-cycle, you pay the difference for the remaining days at the new rate.