Billing & Account

Transactions Not Showing in List - How to Fix

Fix missing transactions in Local Business Pro. Adjust date range and status filters to find payment records.

beginner 3 min read transactions not-showing payments troubleshooting
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Quick Answer: Transactions may be hidden by date range or status filters. Adjust the date range to include the transaction date and reset the status filter to show all transactions.

Common Causes

  • Date range filter - Transaction outside the selected period
  • Status filter - Showing only certain transaction types
  • Processing delay - Recent transaction still syncing
  • Search active - Previous search limiting results

Step-by-Step Fix

  1. Navigate to Payments > Transactions
  2. Clear any text in the search box
  3. Set the Status filter to All
  4. Expand the Date Range to include when the transaction occurred
  5. Refresh the page
  6. If a recent transaction, wait a few minutes and refresh again

Frequently Asked Questions

Q: How long does it take for transactions to appear?
A: Most transactions appear within minutes. If a transaction hasn't appeared after an hour, verify the payment was processed successfully.

Q: Why would a customer payment not show?
A: The payment may have failed. Check with your payment processor for the transaction status.