Billing & Account

How to Review Refund History

Track refunds in Local Business Pro. Review refund history to ensure all money returned to customers was authorized.

beginner 3 min read transactions refunds history review
Book a demo Calculate missed-call revenue

Quick Answer: Filter transactions by Status: Refunded to see all refunds processed. Review each refund to verify it was authorized and understand the reason.

Viewing Refunds

  1. Navigate to Payments > Transactions
  2. Set the Status filter to Refunded
  3. Review the Refunded stats card for total amount
  4. Scan the list to see all refund transactions
  5. Click on any refund to see details and reason

Refund Best Practices

  • Document the reason for every refund
  • Verify refunds were properly authorized
  • Track refunds as a percentage of total sales
  • Investigate patterns if refund rate is high

Frequently Asked Questions

Q: What's a normal refund rate?
A: Less than 1-2% of total transactions is typical. Higher rates may indicate service quality issues or unclear policies.

Q: How long do refunds take to reach customers?
A: Credit card refunds typically take 5-10 business days to appear on customer statements.