Billing & Account

Plan Change Not Taking Effect - How to Fix

Troubleshoot when your Local Business Pro plan change isn't applying. Understand upgrade vs downgrade timing.

beginner 3 min read plans plan-change not-working troubleshooting
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Quick Answer: Upgrades take effect immediately; downgrades apply at your next billing cycle. Check Account > Plans to verify your scheduled change, or refresh the page.

Understanding Plan Change Timing

  • Upgrades - Immediate effect, prorated charge
  • Downgrades - Apply at next billing cycle
  • Pending changes - Shown in Plans page

Troubleshooting Steps

  1. Navigate to Account > Plans
  2. Refresh the page to see current status
  3. Check if your change is pending (for downgrades)
  4. Verify the change confirmation email
  5. If upgrading, check for payment errors in Billing

Frequently Asked Questions

Q: I upgraded but don't see new features. Why?
A: Try logging out and back in, or refresh the page. Contact support if issues persist.

Q: Can I speed up a downgrade?
A: No, downgrades always apply at the next billing cycle to give you full value for current payment.