Billing & Account

Account Suspended Due to Billing - How to Restore

Restore your suspended Local Business Pro account by resolving billing issues. Pay overdue invoices and update payment methods.

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Quick Answer: Go to Account > Billing, update your payment card if needed, then pay all overdue invoices. Your account will be restored once payment is successful.

Why Accounts Get Suspended

  • Multiple failed payment attempts - Card keeps declining
  • Expired card not updated - No valid payment method
  • Invoices overdue for extended period - Unpaid bills

Step-by-Step Restoration

  1. Log in to your account (you can still access billing)
  2. Navigate to Account > Billing
  3. Check the Account Status Alert for specific issues
  4. If card is invalid, add a new payment card
  5. Find all overdue invoices in the table
  6. Click Pay on each overdue invoice
  7. Once all invoices are paid, service restores automatically

Frequently Asked Questions

Q: How long until service is restored?
A: Service typically restores within minutes of successful payment.

Q: What happens to calls during suspension?
A: Calls go to your backup voicemail until service is restored.