Automations

Why Is My Automation Sending Duplicate Notifications?

Fix duplicate notifications and messages from automations in Local Business Pro by checking triggers and conditions.

intermediate 4 min read duplicate notifications automation troubleshooting
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Quick Answer: Duplicate notifications usually occur when multiple automations trigger on the same event, or when an automation's conditions are too broad. Review your automations in AI Logic > Agent Automations to find overlaps.

The Problem

Customers or team members are receiving the same notification multiple times. This creates confusion and looks unprofessional.

Step-by-Step Fix

  1. Navigate to AI Logic > Agent Automations
  2. Look for multiple automations with similar triggers
  3. Open each one to review the trigger conditions
  4. Check if automations have overlapping triggers (e.g., both trigger on 'appointment created')
  5. Either disable redundant automations or add conditions to make them mutually exclusive
  6. Save changes

Common Causes

  • Multiple automations with same trigger: Two automations both send notifications on appointment creation
  • Automation without conditions: Triggers on all events instead of specific ones
  • Template duplicated: You copied an automation and both are now active
  • Event fires multiple times: The underlying event is triggering more than once

Frequently Asked Questions

Q: How do I add conditions to prevent duplicates?
A: In the Flow Builder, add conditional logic that checks specific criteria before sending notifications.

Q: Should I delete old automations?
A: Disable them first to test. Only delete once you're sure they're not needed.