AI Voice Receptionist

How to Use Conversation Filters to Find Support Requests

Master the filter options in Local Business Pro to quickly find conversations that need human attention.

beginner 4 min read filters support conversations finding
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Quick Answer: Use the 'Support Required' filter in the Filters dropdown to see conversations where your AI flagged a need for human intervention. These are your priority follow-ups.

Available Filter Options

  • Direction: Inbound (customer initiated) or Outbound (AI initiated)
  • Source: Call or Web chat
  • Filters dropdown: Support Required, Hot Lead, Appointment Booked, Follow Up, Admin Test
  • Status: Your custom statuses like New, In Progress, Resolved
  • Date Range: Start and end dates
  • Search: Text search for names, numbers, or keywords

Finding Support Requests

  1. Navigate to Conversations > List
  2. Click the Filters dropdown
  3. Select Support Required
  4. Optionally set a date range
  5. Review the filtered results
  6. Click View to see full conversation details
  7. Handle each request and update the status

Filter Combinations

Urgent support: Support Required + Today's date
High-value opportunities: Hot Lead + Past week
Booking verification: Appointment Booked + Yesterday
New customer issues: Support Required + New Customer Script

Frequently Asked Questions

Q: Can I save filter combinations?
A: Currently filters reset when you leave the page. Apply them each session as needed.

Q: What triggers 'Support Required'?
A: The AI flags this when it couldn't resolve the customer's issue or the customer explicitly asked for human help.