AI Voice Receptionist

Step-by-Step Guide: Using Chat Testing for Quick AI Verification

Use chat testing to quickly verify AI configuration in Local Business Pro. Faster than voice testing for checking scripts and FAQs.

beginner 5 min read chat-testing verification quick testing
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Quick Answer: Chat testing lets you quickly verify AI responses via text without microphone setup. Click the help button, select 'Test Your AI Receptionist', choose 'Chat', and type messages to see how your AI responds.

What You'll Learn

This guide shows you how to use chat testing for fast verification of your AI configuration.

When to Use Chat vs Voice Testing

Chat TestingVoice Testing
Quick configuration checksTesting voice quality
Verifying FAQ answersTesting pronunciation
Testing conversation flowTesting phone experience
No microphone neededRequires working mic
Easy to reference exact responsesMore realistic simulation

Step-by-Step Chat Testing

  1. Click the help button in the bottom-right corner
  2. Select Test Your AI Receptionist
  3. Choose Chat
  4. Type your first message (e.g., 'Hi, I need some help')
  5. Read the AI response
  6. Continue the conversation to test different scenarios
  7. Copy/paste specific responses if needed for reference

Quick Tests to Run

  • Greeting: Start with 'Hello' to test initial response
  • Hours: 'What are your hours?'
  • Services: 'What services do you offer?'
  • Pricing: 'How much is [service]?'
  • Booking: 'I want to schedule an appointment'
  • FAQ: Ask questions from your FAQ list

Benefits of Chat Testing

  • Faster: No need to speak and listen - just read and type
  • Documented: Easy to review exact responses
  • No audio issues: Works regardless of microphone/speaker setup
  • Office-friendly: Test quietly in an open office
  • Detailed: See complete responses without mishearing

Frequently Asked Questions

Q: Is chat testing the same as what customers experience on calls?
A: The AI logic is identical, but voice calls have nuances like tone and pronunciation that chat doesn't capture.

Q: Can I test appointment booking in chat?
A: Yes, the full booking flow works in chat testing.

Q: Why choose voice testing over chat?
A: Use voice to verify the AI sounds right, to test pronunciation, and for a realistic phone experience.

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