AI Voice Receptionist

Cannot Hear Call Recordings? Audio Playback Troubleshooting

Fix audio playback issues when trying to listen to AI call recordings in Local Business Pro.

beginner 4 min read recordings audio playback troubleshooting
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Quick Answer: If call recordings won't play, check your browser's audio permissions, try a different browser, clear your cache, and ensure your device volume is up. Some browsers block autoplay audio.

The Problem

You click the play button on a call recording but hear nothing, or the audio won't start at all.

Step-by-Step Troubleshooting

  1. Check your device volume is turned up
  2. Check your browser tab isn't muted (look for speaker icon in tab)
  3. Try clicking the play button again - some browsers require interaction
  4. Check browser permissions - allow audio for localbusiness.pro
  5. Try a different browser (Chrome, Firefox, Safari)
  6. Clear browser cache and reload the page
  7. Try on a different device to isolate the issue
  8. If using headphones, verify they're connected properly

Common Causes

  • Browser blocking audio: Many browsers block autoplay - click to interact first
  • Muted tab: The browser tab may be muted
  • Device volume: System volume or browser-specific volume is low
  • Cache issue: Old cached data causing playback problems
  • VPN/Network: Some networks block audio streaming

Frequently Asked Questions

Q: Are all calls recorded?
A: Yes, AI-handled calls are recorded for quality review. Recordings are available in the conversation detail view.

Q: How long are recordings kept?
A: Recordings are retained according to your plan's data retention policy.