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Appointment Duration Wrong? Check Offering Duration Settings

Fix incorrect appointment lengths by updating the duration setting in your offering configuration in Local Business Pro.

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Quick Answer: Appointment duration comes from your Offering settings. Go to AI Logic > Offerings, find the service, and update the Duration field to the correct length.

The Problem

When your AI books appointments, it uses the wrong duration - either too short (causing scheduling conflicts) or too long (wasting calendar space). This is always an offering configuration issue.

Step-by-Step Fix

  1. Navigate to AI Logic > Offerings
  2. Find the offering with incorrect duration
  3. Click View to open the offering details
  4. Locate the Duration field
  5. Update to the correct time (in minutes or hours)
  6. Click Save to apply changes
  7. New appointments will now use the correct duration

Common Causes

  • Default duration: New offerings may have a default duration that doesn't match your service
  • Service changed: A service that used to take 1 hour now takes 2 hours
  • Wrong offering selected: Customer discussed one service but AI booked for a different one
  • Travel time not included: Consider adding buffer time for field service appointments

Frequently Asked Questions

Q: Will changing duration affect existing appointments?
A: No, only new appointments use the updated duration. Existing appointments keep their original times.

Q: Can I set different durations for the same service?
A: Create separate offerings (e.g., 'Quick AC Check - 30 min' vs 'Full AC Tune-Up - 90 min').