Help Center

AI Voice Receptionist

Configure and optimize your AI-powered phone assistant for 24/7 call handling.

45 articles

Featured articles

  • ai-voice-setup
  • customizing-greetings
  • ai-receptionist-not-answering

All articles

  • Setting Up Your AI Voice Receptionist: A complete guide to activating and configuring your AI-powered phone assistant.
  • Setting Up Your AI Receptionist's Initial Greeting: Learn the two ways to configure how your AI receptionist answers the phone: dynamic instruction-based greetings or static fixed messages.
  • Customizing Your AI Receptionist for Any Conversation: Learn how to use Customer Type Segmentation, Conditional Call Forwarding, and Post-Call Automations to handle any type of phone call.
  • Troubleshooting AI Voice Issues: Solutions for common AI Voice problems including call quality, recognition, and transfer issues.
  • AI Receptionist Not Answering Calls - How to Fix: Fix issues when your AI receptionist isn't answering incoming calls. Step-by-step troubleshooting guide with common causes and solutions.
  • Why Is My AI Voice Sounding Robotic? Improve Voice Quality: Fix robotic or unnatural AI voice quality in Local Business Pro. Adjust voice settings, stability, and similarity for natural conversations.
  • How to Configure AI Receptionist Personality for More Conversions: Optimize your AI receptionist's personality traits for higher conversion rates. Learn which traits work best for different industries and customer types.
  • Setup Multilingual AI Support (9 Languages) - Complete Guide: Enable your AI receptionist to speak up to 9 languages including Spanish, French, and Mandarin. Complete setup guide for multilingual support.
  • How to Create AI Conversation Scripts for New vs Returning Customers: Build different conversation flows for new prospects and returning customers. Maximize conversions with targeted scripts and questions.
  • AI Giving Wrong Pricing? Fix Offering Configuration Issues: Troubleshoot and fix AI receptionist quoting incorrect prices. Step-by-step guide to verify and correct your offerings configuration.
  • How to Set Up AI Objection Handling Responses: Configure your AI to handle common customer objections about pricing, timing, and commitment. Increase conversions with smart responses.
  • Best Practices for AI Receptionist FAQs That Reduce Support Calls: Create effective FAQ entries that help your AI answer common questions accurately, reducing support burden and improving customer satisfaction.
  • How to Add Business Information So Your AI Answers Accurately: Configure business information entries that help your AI receptionist answer detailed questions about your company, services, and policies.
  • AI Not Following My Rules? Configure AI Behavior Guidelines: Troubleshoot AI not following your configured rules. Learn how to write effective rules and ensure your AI behaves as intended.
  • Test Call Not Connecting? Browser and Microphone Fixes: Fix test call connection issues in Local Business Pro. Troubleshoot browser permissions, microphone access, and audio settings.
  • How to Test Your AI Receptionist Before Going Live: Complete testing checklist for your AI receptionist before launch. Verify configuration, test scenarios, and ensure everything works perfectly.
  • AI Responses Different in Test vs Production? Configuration Sync: Troubleshoot differences between test AI responses and live call behavior. Ensure configuration is saved and synced properly.
  • Step-by-Step Guide: Using Chat Testing for Quick AI Verification: Use chat testing to quickly verify your AI configuration. Faster than voice testing for checking scripts, FAQs, and offerings.
  • How to Test Voice Call Quality and AI Personality: Test how your AI sounds on calls including voice quality, tone, and personality. Ensure the voice matches your brand before going live.
  • Test Appointment Not Appearing in Calendar? Booking Flow Check: Troubleshoot test appointments not showing in your calendar. Verify booking configuration and calendar integration settings.
  • Complete AI Testing Checklist Before Launch: Comprehensive checklist for testing every aspect of your AI receptionist before going live with real customers.
  • How to Test AI Handling of Edge Cases and Difficult Customers: Test how your AI handles challenging scenarios like angry customers, unusual requests, and competitor questions. Prepare for real-world situations.
  • Best Practices for Testing After Configuration Changes: How and what to test when you make changes to your AI configuration. Ensure changes work as expected without breaking other functionality.
  • How to Test Call Forwarding and Transfer Functionality: Verify that call transfers to forwarding groups work correctly. Test the complete transfer flow before going live.
  • AI Quoting Wrong Prices? Check Offering Configuration: Fix incorrect pricing from your AI receptionist by updating your offering configuration in Local Business Pro.
  • How to Create Offerings Your AI Can Discuss Accurately: Set up services and products in Local Business Pro so your AI receptionist can accurately describe and quote them to customers.
  • Offering Not Appearing in Estimates? Status and Visibility Check: Fix missing offerings in your estimates by checking status settings and visibility options in Local Business Pro.
  • Step-by-Step Guide: Setting Up Pricing Strategies (Fixed vs Range): Learn when to use fixed pricing, price ranges, or estimate-based pricing for your offerings in Local Business Pro.
  • How to Configure Variables to Collect During AI Calls: Set up questions your AI receptionist asks customers about specific services using variables to collect in Local Business Pro.
  • Appointment Duration Wrong? Check Offering Duration Settings: Fix incorrect appointment lengths by updating the duration setting in your offering configuration in Local Business Pro.
  • Best Practices for Writing AI-Friendly Offering Descriptions: Write offering descriptions that help your AI receptionist explain services clearly to customers in Local Business Pro.
  • How to Deactivate Seasonal Services Temporarily: Temporarily hide seasonal offerings from your AI and estimates without deleting them in Local Business Pro.
  • Understanding How Offerings Flow to Estimates, Jobs, and Invoices: Learn how offerings you create flow through the entire business workflow from AI calls to paid invoices in Local Business Pro.
  • How to Organize Offerings with Categories and Naming Conventions: Best practices for organizing your offerings so they're easy to find and your AI can discuss them naturally in Local Business Pro.
  • AI Conversations Not Showing in List - How to Fix: Troubleshoot missing AI conversations in Local Business Pro by checking filters, date ranges, and sync status.
  • How to Find and Filter Hot Leads from AI Conversations: Use the Hot Lead filter in Local Business Pro to find high-interest prospects flagged by your AI receptionist.
  • Step-by-Step: Setting Up Custom Conversation Statuses: Create custom status labels to organize AI conversations in Local Business Pro according to your workflow.
  • Why Are Calls Being Marked as Spam Incorrectly?: Fix incorrectly flagged spam calls in Local Business Pro by reviewing and adjusting your spam settings.
  • How to Review AI Conversation Quality Daily: Establish a daily review routine to monitor AI performance and catch issues early in Local Business Pro.
  • How to Use Conversation Filters to Find Support Requests: Master the filter options in Local Business Pro to quickly find conversations that need human attention.
  • Cannot Hear Call Recordings? Audio Playback Troubleshooting: Fix audio playback issues when trying to listen to AI call recordings in Local Business Pro.
  • How to Identify Patterns in AI Conversations for Improvement: Analyze AI conversation trends in Local Business Pro to improve your AI's performance over time.
  • Best Practices for Following Up on 'Support Required' Calls: Handle Support Required conversations effectively in Local Business Pro to rescue potential customers.
  • How to Export AI Conversation Data for Analysis: Export your AI conversation history from Local Business Pro for reporting, analysis, or backup purposes.
  • Optimizing AI Performance with Dashboard Analytics: Use dashboard analytics to improve your AI receptionist's performance in Local Business Pro.