Feature

SMS Setup

Send and receive business texts from your dedicated number. AI can respond automatically or you can jump in manually. Customers love texting—now you're ready for it.

Text like a business, not a personal phone
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What it does

  • Two-Way Business Texting: Send and receive texts from your business number. Customers see your business, not your personal phone.
  • AI Auto-Replies: AI responds to common texts instantly—appointment confirmations, directions, pricing questions.
  • Broadcast Messages: Send appointment reminders, promotions, or updates to groups of customers at once.
  • Templates & Quick Replies: Pre-built message templates for common scenarios. One tap to send a professional response.

How it works

  • Enable Texting: Your business number is automatically enabled for two-way SMS.
  • Set Auto-Replies: Configure which messages AI handles and which come to you.
  • Start Texting: Send and receive business texts. Everything logged automatically.

Why it wins

  • Dedicated business texting number
  • AI-powered auto-replies
  • Broadcast messaging to customer groups
  • Pre-built message templates
  • Automatic appointment reminders via text
  • Full conversation history logged to CRM

Connected features

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Frequently asked questions

Can customers text my business number?

Yes. Once SMS is set up, customers can text your business number and get responses from AI or your team.

Are text messages included in the plan?

Yes. SMS is included in every plan with generous limits. High-volume texting may require an add-on.

Can I send texts to groups of customers?

Yes. Broadcast messaging lets you send reminders, promotions, or updates to targeted customer groups.