Feature

SMS Inbox

One unified inbox for all your text conversations—AI-handled and manual. See the full thread, jump in when needed, and never lose track of a customer conversation.

Every conversation in one place
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What it does

  • Unified Conversation View: All SMS conversations in one place. AI-handled and manual threads side by side.
  • Jump In Anytime: AI handles the conversation, but you can take over with one tap whenever you want.
  • Full Context Always: See the complete conversation history, customer record, and job details right in the inbox.
  • Team Collaboration: Assign conversations to team members, add internal notes, and collaborate on responses.

How it works

  • All Messages Flow In: Every text conversation—AI and manual—appears in your unified inbox.
  • See Full Context: Customer history, job details, and previous conversations are right there.
  • Respond or Let AI Handle It: Jump in when you want, or let AI continue handling the conversation.

Why it wins

  • Unified inbox for all text conversations
  • AI and manual conversations together
  • Take over from AI with one tap
  • Full customer context in every thread
  • Team assignment and collaboration
  • Search and filter conversations

Connected features

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Frequently asked questions

Can multiple team members use the inbox?

Yes. Assign conversations to specific team members, add internal notes, and collaborate on responses.

How do I know which conversations AI is handling?

AI-handled conversations are clearly labeled. You can see exactly what AI said and take over anytime.

Can I search old conversations?

Yes. Full search across all conversations by customer name, phone number, or message content.